Terms & Conditions – Caledonian Airport Transfers
1. BOOKING AND JOURNEY INFORMATION
1.1 Once you’ve paid for your journey, you’ll automatically receive a Caledonian Airport Transfers Journey Acknowledgement email. Please check carefully that all details are correct.
1.2 You’ll later receive a Journey Details email once your trip has been assigned to a driver. This will include pickup instructions and the driver’s contact number. Caledonian Airport Transfers is not responsible if you forget to bring or access this information.
1.3 Caledonian Airport Transfers accepts no responsibility for missed flights under any circumstances, including traffic delays, accidents, vehicle breakdowns, severe weather, or any other unexpected situations.
1.4 We recommend passengers aim to arrive at the airport at least 2 hours before departure. If you allow less time, we cannot be held responsible for missed flights.
1.5 We strongly advise passengers to have valid travel insurance before making a booking.
1.6 We are not responsible for any costs if a passenger chooses not to wait for their driver and arranges alternative transport.
1.7 Caledonian Airport Transfers is not liable if the booked vehicle is unsuitable for passenger numbers or luggage. If unsure, please contact us via WhatsApp on 0141 212 0850 or email [email protected].
1.8 For safety and insurance reasons, luggage must be stored in the vehicle’s boot. Luggage cannot be placed on seats or footwells. If your luggage exceeds the boot capacity, the journey cannot proceed. We will try to send another vehicle, but if none is available, your booking will be cancelled without a refund.
1.9 Caledonian Airport Transfers reserves the right to refuse travel to animals (except guide or service dogs) unless agreed at booking. Animals must be secured in a suitable carrier. We are not responsible for costs arising from failure to follow this rule.
1.10 The driver will choose the most suitable route on the day. You may request a different route, subject to the driver’s approval.
1.11 Please provide the UK arrival time and date when booking. We do not monitor flight departure times.
1.12 If your flight is severely delayed, please notify us immediately.
1.13 Caledonian Airport Transfers may upgrade your vehicle type at no extra cost if your chosen vehicle is unavailable.
1.14 If we are unable to complete your booking, we’ll inform you as soon as possible and issue a full refund. Refunds usually take 7–10 business days. We are not liable for additional costs you may incur arranging alternative travel.
2. CONDITIONS
2.1 Caledonian Airport Transfers (“the Provider”) will supply services that the Passenger books and confirms. These Terms override any other terms suggested by the Passenger.
2.2 A contract forms only when the Provider accepts the booking. By booking through our website, WhatsApp, or any other method, you accept these Terms.
2.3 The Provider may update these Terms at any time. Changes will appear on our website and take effect 1 hour after posting.
2.4 A booking is only confirmed when acknowledged in writing (email or other written form) by an authorised representative.
2.5 Services are provided as described in the Provider’s materials, unless varied and agreed. Images and descriptions are for guidance only.
2.6 The Provider may amend services to comply with safety or legal requirements or make small changes that do not affect quality.
2.7 Third-party contractors are not authorised to make promises unless confirmed in writing by the Provider.
2.8 Any agreed changes must be confirmed in writing between both parties.
2.9 Marketing materials, quotes, or price lists do not form binding offers. A booking becomes binding once:
- The Provider sends written confirmation; or
- The service is delivered.
2.10 Mistakes in quotes, price lists, invoices, or emails can be corrected without liability.
2.11 The price is the one shown in the current price list at acceptance unless otherwise agreed.
2.12 Quotes not from the standard price list are valid for 24 hours unless stated otherwise.
2.13 Prices may increase before service delivery if costs rise beyond the Provider’s control (e.g. exchange rates, taxes, requested changes, delays caused by the Passenger).
2.14 The Provider may use third-party contractors to deliver the service. Information about them may be shared if reasonably requested.
2.15 A 50% surcharge applies on 24th, 25th, 26th, 31st December and 1st & 2nd January.
2.16 Passengers have up to 20 minutes to be collected from standard addresses and 1 hour from airports. After this, the booking may be marked as a no-show (see clauses 3.2 and 4.33).
2.17 Payments made by card or online (other than cash in GBP) carry a 5% booking fee.
3. TERMS OF CARRIAGE
3.1 Prices are based on passengers being ready at the booked time. For airport transfers, please book according to your airline’s check-in rules.
3.2 Waiting charges:
- Non-airport pickups: first 5 minutes free, then £7.50 per 15 minutes.
- Airport pickups: first 30 minutes after landing free, then £30 per hour (pro-rata).
If unpaid, the driver may refuse the journey.
3.3 Prices are fixed for the booked route. Diversions, extra pickups, or stops cost at least £5 each. Quotes are valid for 4 hours unless booked. Confirmed bookings remain at the agreed rate.
3.4 We are not responsible for loss or damage to luggage. Passengers must load and unload their own belongings.
3.5 Vehicle capacity: saloon/estate cars carry max 4 passengers with luggage. If you need more space, request a larger vehicle.
3.5.1 In the event of breakdowns, traffic, or accidents affecting your journey, Caledonian Airport Transfers is not liable for any costs (including missed flights).
3.6 Prohibited items include:
- Explosives, firearms, flammable substances
- Perishable or fragile goods
- Animals (except guide dogs)
- Cash, securities, or negotiable papers
- Alcohol, drugs, or narcotics
- Hazardous waste or human remains
3.6.1 Sending unaccompanied luggage is at your own risk. You agree to cover Caledonian Airport Transfers against any claims.
3.6.2 If no one accepts delivery of unaccompanied luggage, the driver may return it to our office. Storage/delivery costs may apply.
4. CANCELLATIONS, NO-SHOWS, REFUNDS, DEPOSITS, CHILD SEATS, DELAYS, EXTRA CHARGES & TOLLS
4.1 Cancellations must be made via email or WhatsApp. Terms apply once confirmed by us.
4.2 If the wrong vehicle type is booked, a £50 cancellation fee applies.
4.3 Refunds:
- 24+ hours’ notice: 70% refund (if fully paid) minus £10 admin fee. No refund on deposits.
- Less than 24 hours: no refund.
- Mistaken bookings: non-refundable.
4.5 If you don’t show up, the driver will wait 15 minutes and try to contact you. After that, the booking may be marked as a ‘No Show’ with no refund. Extended waiting is subject to charges.
4.6 If luggage doesn’t fit:
- Book an extra vehicle (if available),
- Cancel with no refund, or
- Upgrade to a larger vehicle (£10 plus fare difference).
4.7 If given the wrong price, you can either pay the difference or cancel for a full refund.
4.8 Child seats are not guaranteed. Children 3–12 (or over 135cm) may use standard seatbelts. If available, child seats cost £15.
4.9 If your flight/train is delayed by 3+ hours, we’ll try to arrange transport. If not possible, the booking will be cancelled without refund.
4.10 Free waiting: 30 mins after flights, 5 mins at addresses. After this, £7.50 per 15 mins applies.
4.11 Deposits: may be refused. Full payment is required for weekends, public holidays, or airport pickups.
4.12 Tolls and extra charges are not included in fares. These must be paid to the driver. Tolls are charged both ways.
5. GENERAL TERMS
5.1 We are not liable for issues beyond our control, including natural disasters, strikes, flight delays, or government restrictions.
5.2 All other terms or warranties are excluded to the fullest extent of law.
5.3 We are not responsible for indirect losses (like missed flights or profit loss) unless clearly agreed.
5.4 If a booking is cancelled under 4.2, we may stop further services and request full payment of outstanding amounts.
5.5 Business-related information must remain confidential, even after the contract ends.
5.6 Website images are for illustration only. Actual vehicles depend on the type booked.
6. MISCELLANEOUS
6.1 Failure to enforce these terms does not waive future rights.
6.2 If any part is invalid, the rest remains enforceable.
7. GRACE PERIODS
7.1 While we aim to be on time, delays may happen.
7.2 Airport pickups: 1-hour grace period from landing. If you don’t wait within this time, the booking is cancelled without refund. If the driver doesn’t arrive within the grace period, you may request a full refund.
7.3 Other pickups: 30-minute grace period. Same rules as above apply.
8. COMPLAINTS
8.1 Complaints must be submitted in writing within 30 days, preferably by replying to your booking confirmation email.
8.2 Calls may be recorded for training and quality.
8.3 All contracts with Caledonian Airport Transfers are governed by Scottish law.
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