Privacy Policy


The General Data Protection Regulation (GDPR) came into force in the UK on 25 May 2018. We want to set out clearly how Caledonian Airport Transfers uses and protects any information that you give Caledonian Airport Transfers when you use our website and services.

Caledonian Airport Transfers is committed to ensuring that your privacy is protected.  Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Caledonian Airport Transfers may change this policy from time to time by updating our privacy page on our website. You should check this page regularly to ensure that you are happy with any changes. This policy is effective from 20/11/2019.

What we collect

We collect the following information:

Your name.

Contact information including email address.

Demographic information such as your address and postcode.


We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Providing the services you have paid for.

We may use the information to improve our products and services.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address or Mobile number which you have provided.

From time to time, we may also use your information to contact you for market research purposes.  We may contact you by email, phone, fax or mail.

We may use the information to customise the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.


A cookie is a small file that asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

​We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

​Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


Our website may contain links to other websites of interest.  However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


By accessing and using the Caledonian Airport Transfers Service you agree that this Privacy Policy will apply. The personal information collected from you may include:

  • your name;
  • company/organisation name (where applicable);
  • email address;
  • phone number;
  • address;
  • bank/payment card details (we do not store this information, we just process it for payment handling through merchant accounts of Caledonian Airport Transfers)
  • IP address;
  • device ID;
  • location;
  • data provided by cookies and other similar technologies;
  • functional data such as registration and account data;
  • usage data, such as, activity information;
  • marketing communication preferences and
  • your use of the Caledonian Airport Transfers Service (including information observed, derived or inferred by the Taxi Company or Zoom).


Caledonian Airport Transfers will use the personal information you provide to:

  • administer your account.
  • provide you with use of and personalised visits to the Caledonian Airport Transfers;
  • better understand how users interact with and use the Raz Service;
  • enhance our customer services;
  • improve our security measures;
  • develop our offering and the layout of the Raz Service to ensure that our services are as useful and enjoyable as possible; and
  • contact you.


You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.

By using our services or contacting us, you agree to us using your personal information for direct marketing purposes. If you wish us not to use your personal information in this way, you can let us know at any time by emailing us at

​We will not sell your information to third parties, however, were required to fulfil your transfer, we may pass selected information to third parties. We will not use your personal information to send you promotional information about third parties.

​You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us at

​If you believe that any information, we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.